Frequently Asked Questions & answers

General Information

What are your spa hours?

Bliss on Broadway is open Tuesday through Saturday from 10 AM to 7 PM, and Sunday from 10 AM to 5 PM. We are closed on Mondays to allow our team time to reset and prepare for the week ahead. Walk-ins are always welcome based on availability, though we recommend booking in advance to ensure your preferred time and provider.

Where are you located?

You’ll find Bliss On Broadway in the heart of Belmont Heights in Long Beach, California.

4032 E. Broadway, Long Beach, CA 90803.

Our boutique spa is conveniently located near Belmont Shore and Alamitos Bay, making it easy for guests throughout Long Beach, Seal Beach, Naples Island, and surrounding coastal communities to visit. We’re proud to serve locals who value wellness, self-care, and results-driven skincare in a relaxing, modern environment.

Guests love our central location with free nearby parking, walkable access to nearby cafés and shops, and a welcoming atmosphere designed to help you relax, refresh, and recharge.

What do I need to bring for my Spa Day?

We want you to feel completely relaxed and comfortable during your visit. For most treatments, we recommend wearing loose, comfortable clothing. If you plan to enjoy the Wellness Cove, a bathing suit is suggested.

If you’ll be using red light therapy, protective goggles are required. You’re welcome to bring your own, or they’re available for purchase at the spa.

We’ll provide towels and wraps for you to unwind and enjoy your experience.

I'm pregnant. Should I visit Bliss on Broadway?

Your doctor knows best. Before you come in, we highly recommend that you speak to your healthcare provider to make sure everything is okay. If you're interested in massage, we do offer prenatal massage treatments (please ask your doctor before scheduling one of those).

Do you offer spa packages or group discounts?

Yes, we offer a variety of spa packages that combine several of our most popular treatments at a discounted rate. We also provide special rates for groups and private events

Do you offer gift cards?

Yes, gift cards can be purchased online or in person.

I think I left something behind. Is there a lost and found?

Yes! Give us a call and we’ll do our best to track it down. We hold lost-and-found items for a month, and then donate them to a local charity.

What's your cell phone policy?

Staying connected is important, but so is unplugging every now and then. We kindly request that you limit talking or texting to the lobby area. Please be mindful to maintain a low volume level. Also, to respect our guests’ privacy, film and photography aren’t allowed outside of the lobby. We recommend disconnecting while you unwind during your visit to Bliss on Broadway.

Health and Safety

What is your Covid/illness policy?

Your health and safety are our top priorities. We adhere to stringent hygiene and sanitation standards. Each treatment room is thoroughly sanitized between appointments.

Bliss on Broadway has a strict NO-TOLERANCE policy should you arrive at the facility exhibiting any COVID or active illness symptoms. These include fever, sore throat, coughing, runny nose, or severe headaches. We do reserve the right to reschedule your experience to a future date for a $75 fee should we determine that moving forward with your experience could be unsafe for our staff or other guests. We want to ensure that our staff & guests stay healthy and happy.

Are masks required?

Masks are optional in all spaces.

How often is your space cleaned and sanitized?

Bliss on Broadway is sanitized several times throughout the day. Every night, we do a top-to-bottom deep clean.

Memberships

What's the duration of your memberships?

Membership durations vary based on the level you choose. Some are designed to be flexible with a month-to-month option, while others offer greater value with a three- or six-month minimum commitment. Each membership clearly outlines its specific term and benefits, so we recommend reviewing the details of the one that best fits your lifestyle and wellness goals.

My friend/relative/business partner or colleague is in town. Can they use my membership?

Some memberships include monthly guest passes, allowing you to share your experience and bring a friend to enjoy the Wellness Cove. These details are outlined in each individual membership description. If your membership does not include a guest pass, friends are always welcome to join by purchasing a day pass or by booking à la carte services.

Can I use my member discount to purchase services for other people?

Being a member has its perks and one of those may be an exclusive discount on services and retail. This discount only applies to the members themselves, and cannot be used on non-member visits.

Do you offer corporate memberships or discounts?

We’d be happy to discuss a corporate membership plan. Please email [email protected] or call (562) 269-1133 and we'll help you.

What is your membership cancelation policy?

Membership cancellations must be submitted in writing to [email protected]. A 14-day notice is required before your next billing cycle to avoid additional charges.

Any early cancellation terms or fees will follow the specific agreement associated with your membership. We encourage reviewing your membership details to fully understand your terms before requesting a cancellation.

Treatments

I'm not a member. Can I visit Bliss on Broadway to partake in your services?

Absolutely! Please check out our Services Menu. We have many options, including facial rejuvenation, nail care, massages, body beautification, waxing, and an assortment of packages.

We also have an optional day pass to the Wellness Cove.

Should I bring a swimsuit?

Yes, suits are recommended when using the Wellness Cove.

What is your late policy/cancelation policy?

For ALL Treatments and Packages:

We strive to provide all our guests with the best possible experience and appreciate your understanding regarding our late arrival policy. If you arrive more than five minutes late for your appointment, it will be considered a no-show, and you will be charged the full rate for the scheduled services. Please note that if you are late, the time you miss will be deducted from your treatment duration. We encourage you to arrive a few minutes early to fully enjoy your experience and ensure timely service. Thank you for your cooperation and understanding.

For Standard Treatments and Packages:

- Cancellations must be made at least 24 hours in advance to avoid charges.

- Cancellations made less than 24 hours before the scheduled service will incur a service fee for the full amount of the scheduled service(s).

- No-shows will be charged the full amount of the service.

SPA PARTY INFORMATION ONLY:

Guest Requirements: Our spa parties require a minimum of 4 people and must be booked in advance with a credit card. You will be charged for the number of guests confirmed 24 hours before the party. If a guest cannot attend, please notify us 24 hours in advance to avoid being charged. If the guest count drops below 4, you will still be charged for four participants. Should you need to add additional guests, please inform us 24 hours in advance so we can do our best to accommodate your request, depending on availability.

Cancellation: To avoid charges, we require a 72-hour cancellation notice for spa parties. If you cancel less than 72 hours before your scheduled service, you will be charged a 50% service fee. No-shows will incur a 100% service fee. Unclosed Tabs: If your party leaves without settling the tab, the remaining balance will be charged to the host's card on file.

This policy applies to any missing robes, slippers, or other items as well as service add-ons, products, or supplies from Bliss on Broadway. Gratuity: Please note that we will add an automatic 20% gratuity to all spa party services

Do I need a reservation?

While reservations guarantee your scheduled time and service, we warmly welcome walk-ins and will do our best to accommodate you based on availability. Whether you’ve booked in advance or decide to visit us spontaneously, we’re here to provide you with exceptional service and a relaxing experience. Feel free to stop by, and we’ll assist you as soon as we can.

Should I tip after my treatment? Is gratuity included?

Please note that gratuity is not included in the cost of your services, but is greatly appreciated by our dedicated service providers.

If you are hosting a group event, a 20% gratuity will be automatically added to all services. We thank you for your understanding and for helping us recognize the hard work of our team.

Do you offer a couples package?

Yes, we offer a variety of services for couples to enjoy a wonderful, shared experience. While we don’t provide side-by-side treatments, our Wellness Cove and other amenities create the perfect setting for a relaxing couples’ retreat.

I'd like to bring in a group. How do I book a group visit (4 or more)?

No problem! We cater to private parties & groups. You may contact the spa concierge to inquire about details by phone (562) 269-11133 or by email at [email protected]